Contact us
These are our official contact details.
- Official email
- app@pm.finance
- Support hours
- Monday to Friday, 09:00–18:00 (UTC+8)
- We reply as soon as we can during working hours.
Tell us which kind of question you have
- Account and sign-in
- Registration, verification email, password recovery, social and wallet sign-in.
- Membership and payments
- Subscription tiers, payments and receipts, points usage, billing questions.
- Contests and judging
- Eligibility, results and ranking, prizes and payouts.
- Privacy and data
- Access, correct, export or delete your personal information, or withdraw consent; we normally reply within 30 days.
- Security
- Account anomalies, suspected phishing, and responsible disclosure of vulnerabilities.
We will never ask you for your password, wallet private key or seed phrase through any channel. Do not reply to such requests — forward them to us.