FAQ and support

The left menu depends on your account type. Certification & Listing, My Funding, Contest Panel, and some others appear only for PM accounts. Your account becomes a PM account automatically when you create your first strategy, connect a self-hosted strategy, or register for the Strategy Challenge. See Account types and menus.

No. Listing and applying for funding require a PM account, which is set up automatically when you create your first strategy or connect a self-hosted strategy.

Signing up, entering contests, and browsing the Strategy Marketplace are free. AI chat and backtests spend points; the Free plan includes 300 points every 30 days, starting once your email address is verified. See Plans and points.

Check your spam folder, then resend from the sign-up confirmation page or Personal Center. Each resend invalidates the old links, so click the latest email.

Two-factor authentication currently appears only for PM accounts. Your account becomes a PM account when you create your first strategy, connect a self-hosted strategy, or register for the Strategy Challenge.

Once verification is finally rejected, it cannot be submitted again. A common reason is that the ID is already verified on another account. Please contact support.

Submitting a backtest from the backtest panel needs a saved version. First say "save" in the chat to write a draft, then click Save Version. See Save a version.

A backtest usually takes a few minutes to a few tens of minutes, depending on the timeframe and the length of the range. You can close the page and check back later. Each strategy can run only one backtest at a time.

Yes. Every backtest you submit spends points, and clicking Retry counts as a new one.

Not at the moment. In the workbench you create and change strategies by chatting with the AI; the code view is read-only.

No. The platform accepts only read-only keys. Keys with trading, withdrawal, or transfer permissions are rejected. See Data security and privacy.

When the first account is connected, the platform backfills a stretch of history, so the record can start before the day you connected. Accounts you add later count from the day they are connected; their earlier history is not backfilled.

That day is marked as a gap on the curve and is not interpolated. The complete collection days in the listing requirements are counted cumulatively; a break does not reset the count.

No. If you advance to the live final, you must complete identity verification before the list confirmation deadline, or the place passes to the next entrant in your track. You also need it to claim a prize.

Registering, binding a contest strategy, eligibility pre-screening, and counting toward the ranking are separate steps. Check them in order: whether your registration is Approved; whether you bound a contest strategy before the deadline; whether you passed pre-screening; and whether you meet the threshold to count toward the ranking.

Before the binding deadline, rebind a version with a smaller drawdown, or change your track. After the deadline, you can only contact operations for a manual decision.

No. A strategy can enter only one contest at a time.

No. You cannot rebind after the binding deadline. After the contest officially starts, you can submit one track change request, which staff will review.

No. Strategies are shown under a codename, and individual trades are not public. See Data security and privacy.

Operations assigns the U-Grade. Until a strategy is rated, its detail page shows Unrated and its card shows no grade.

For self-hosted strategies (fully self-hosted), the card curve comes from the real record. For backtested strategies, the card curve is illustrative only; see the detail page for the real NAV curve.

Not at the moment. The Strategy Marketplace is a tool for showing and comparing strategies and does not constitute investment advice.

No. The group reviews funding independently, and the amount you request is a reference only.

No. Each strategy can have only one open program at a time. You can apply again only after the program is rejected, cancelled, or settled.

No. There is no clawback on losses, and carry is charged only on gains above principal.

When you upgrade, the unused part of your current plan is credited against the price. Once payment succeeds, a new full period starts immediately and you get the new plan's points.

Membership fees cannot be refunded through self-service. If you have questions, Contact support.

First confirm the amount you sent exactly matches the amount on the page. Then enter the transaction hash manually for verification. The transfer must come from the wallet you have connected.